Return Policy

Yarn in a Box Subscription Box Return Policy

At Yarn in a Box, we curate each box with care to bring you a unique and exciting experience every month. However, we are committed to ensuring that you are completely satisfied with your subscription.

Please review our policy below.

1. No Returns Policy

We do not accept returns or exchanges for any of our subscription boxes. All sales are final. This policy helps us maintain the high quality and curated nature of our boxes.

2. Damaged or Defective Items

While we do not accept returns, we understand that sometimes items may arrive damaged or defective. If this happens:

● Contact us within 7 days of receiving your box at email: hello@yarininabox.co.uk 

● Please provide photos of the damaged or defective item(s).

● We will arrange for a replacement item to be sent to you at no additional cost or issue a partial refund or credit, depending on the situation.

3. Missing Items

If your box is missing an item:

● Contact us within 7 days of receiving your box.

● We will verify the issue and either send you the missing item or provide a credit for the value of the item. 

4. Refunds and Cancellations

Since we do not allow returns, we do not offer refunds for subscription boxes once they have been shipped.

However:

● If you wish to cancel your subscription, you can do so before your next billing cycle to avoid being charged for the upcoming box.

● If you cancel after your subscription has renewed but before the box has shipped, we can issue a refund for the upcoming box.

5. Customer Satisfaction Your happiness is our priority. If you’re unsatisfied with your subscription for any reason, please reach out to us at Email: hello@yarninabox.co.uk 

We’re here to listen and help find a solution that works for you, whether that’s adjusting your preferences or offering a special discount on future boxes. Contact Us If you have any questions or concerns about your subscription, feel free to contact us at: ● Email: hello@yarninabox.co.uk